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**Right of Withdrawal**
According to current legal regulations, buyers have the right to withdraw from the purchase within 14 days without incurring any penalties and without providing any reasons. This right is in accordance with Article 57 of Legislative Decree No. 206/2005 and becomes effective from the date the product is received.
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**Multiple Purchases Calculation**
If the buyer makes multiple purchases in a single order and they are delivered separately, the 14-day period is calculated from the date the last item is received.
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**Exercise of Withdrawal Right**
Users intending to exercise their right of withdrawal can fill out and send an email to: jessicayl.zhu@gmail.com.
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**Withdrawal Declaration**
The buyer can also exercise the right of withdrawal by sending any explicit declaration containing the decision to withdraw from the contract, or by sending the standard withdrawal form mentioned in Annex I B of Legislative Decree No. 21/2014. This form is not mandatory.
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**Return Instructions**
After sending the exchange/withdrawal form, all information regarding product packaging and return address will be automatically provided via email.
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**Return Requirements**
The goods must be returned intact, in their original packaging, with all components complete, and accompanied by tax documentation. Without affecting the right to verify compliance with the above conditions, the website will refund the amount paid for the returned products within a maximum of 14 days, excluding any shipping costs.
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**Refund Suspension**
In accordance with Article 56, paragraph 3 of Legislative Decree No. 206/2005, as amended by Legislative Decree No. 21/2014, the website may suspend the refund until the goods are received or the buyer provides proof of having returned the goods.
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**Exceptions to Withdrawal Right**
The right of withdrawal does not apply if the services and products of ssylight.com fall within the categories listed in Article 59 of Legislative Decree No. 206/2005.
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**Refund Method**
The website will use the same payment method chosen by the buyer at the time of purchase to process the refund. In the case of payment by bank transfer, if the buyer intends to exercise the right of withdrawal, they must provide their bank details: IBAN, SWIFT, and BIC necessary for the refund.
Thank you for your support and trust. If you have any questions, please feel free to contact our customer service team.
